McKinsey established sometime ago, that a coordinated end-to-end user experience across channels can lead to an increase of up to 10-20% in revenue for online businesses - and a coordinated end-to-end user experience is nothing else than targeting, delivering the right message to the right person at the right time through the right channel.

However, most marketers would know that this is actually much harder to achieve than one might think. Companies grow over time and so do their capabilities which can lead to a staggering amount of disconnected data sources and marketing platforms across various different business units resulting in a less than optimal user experience.

If the above challenge sounds familiar and you think your company could still improve the way it is trying to convert prospects or reduce churn with existing customers, then you will find the below slides from my recent presentation on cross-channel targeting at ad:tech in Singapore interesting.

The slides will show you how to effectively identify individuals online, profile and segment them across various different data sources and develop a cross-channel targeting matrix designed to improve content relevance and boost conversions.